OUR
DEBT
COLLECTION
EXPERIENCE
Since 2014 Boffin & Fundi have gained substantial Debt Collection experience, having handled debt worth more than R6 Billion on behalf of Municipalities, Metros, State owned entities, and private sector clients.
Our versatility can be seen in the ability to handle debt for the likes of Woolworths, the City of Johannesburg, and the National Treasury’s transversal contract for Municipalities and SOEs.
Thanks to a combination of leading technologies, data enrichment, collection strategies and successful campaigns, we’ve collected over R3 Billion of debt entrusted to us.
Boffin & Fundi are registered with the Council for Debt Collectors and the Association for Debt Recovery Agents.
We have licenses with a number of Credit Bureaus. Our established links with all relevant data sources make data acquisition an effortless task.
OUR PROVEN APPROACH
MAXIMISES DEBT RECOVERY
Our success owes to a proven approach that maximises debt recovery through analysis of debt books, customer data verification, debtor profiling, and collection techniques - along with bad debt monitoring, tracing, and blacklisting services.
Boffin & Fundi’s infrastructure, services, technologies, and processes have seen us become preferred service providers to many clients in the debt collection space.
Confidence and trust are key determiners of success in both the private and public sectors: B&F’s emphasis on network and data security engenders high levels of trust, as does the maximizing of automation and AI in our processes.
We can provide services to Municipalities, Metros, State-owned entities, and the private sector – retailers, banks, telecommunications companies and corporate clients.
Our debt collection books span loans, credit, and other forms of debt.
B&F continue to have noteworthy success across a number of municipalities and we have many case studies that highlight our service offer, the breadth of our prowess, and results of our involvement.
We offer the dedicated services of our Call Centre and a proven track record across five debt collection imperatives.
- Data Cleaning and Enhancement.
- Data Analytics – including debtor behavioural analytics.
- Propensity Modelling and write-off recommendations.
- Collection Strategy Development and execution.
Collection Campaign Development and execution (including campaign recommendations that strengthen clients’ internal collection).
ENHANCED DATA MANAGEMENT
AI LEARNING
DRIVES BEST
PRACTICE FOR
DEBT COLLECTION
Data management is part of a broader suite of services within our debt collection system, and employs AI learning to create a statistical history that determines the best practices for debt collection and automated campaigning.
Our emphasis on performance reporting relies on effective and efficient data collection, analysis, cleaning and prioritization before we get it to our Call Centre. This enhances our debt collection and promotes seamless management of workflows within the Call Centre.
Built-in Artificial Intelligence allows for expert decisions to be made without the need for extensive experience on the part of the decision makers. Our system uses AI to improve its efficiency from the built-in experiences learned over a short timeframe.
- Net visor monitoring software allows the monitoring of network and control computers in real-time.
- A dedicated 50 mbps fibre line that provides uncapped bandwidth for our webservers.
- Our Data Centre is equipped with a 5 kVA hybrid inverter with automatic changeover switch that enables full operation for 10 hours during a power cut or load shedding.
Onsite data backup, a network proxy, and firewall safeguards our KingPin™ systems.
END-TO-END PRECISION & ACCURACY
SEEMLESS COLLECTION
THROUGH STRATEGY
& PERFORMANCE
MANAGEMENT
Our experience, capabilities and approach provide adaptability to our clients’ environments, while the following system functionalities provide the advantages of precision and accuracy.
An automated dialler and campaign manager eliminates manual actions performed by agents, thus enabling a seamless debt collection process, along with stress-free strategy and performance management.
The system offers continuous performance reporting, and highlights payment returns for each action.
The system provides valuable information for accurate collection recovery forecasting.
The system functionalities are easily adapted to our strategy, enabling us to target and achieve required yields and recoveries.
REVENUE MANAGEMENT DASHBOARDS
ANALYTICS
IN REAL TIME
FOR ADVANCED
DECISION MAKING
Unique to the industry, our Revenue Management Dashboards provide analytics in real time, including analysis of debt books, customer data verification, debtor profiling, social footprint analysis, debtor contact, and the monitoring of bad debt, tracing, and blacklisting.
AUTOMATED CAMPAIGNING
SUPERIOR
COLLECTION
STRATEGIES
& CAMPAIGNING
Unlike other service providers, our system has a backend artificial intelligence which determines collection strategies and collection campaigns.
- Data inputted into our Debt Collection System is intelligently analysed to determine how well it worked in driving revenues, lowering costs, and enhancing performances.
- If the working of the campaign at that specific time is deemed successful, it may be elevated to benchmark status, providing clearer and more valuable profiles on regular payers or non-payers.
- These learnings enable the realistic scheduling for any particular customer with regard to collections based on their profile predictability.
- Knowledge is power
The constantly evolving nature of the system means that learnings and feedback loops lead to improved forecasting, increased performance and higher levels of predictability.
BRINGING A SOLUTION-DRIVEN APPROACH TO
PROJECTS, DELIVERABLES & PERFORMANCE
As a solutions-driven business, Boffin & Fundi have enabled clients to reduce their debt book, grow revenues and much more. Our values lie in the expertise that we have in delivering solutions that are relevant and effective for clients. Our work offers a number of case studies in effective turnaround strategies.
CASE STUDY
OVER 1 BILLION DEBT RECOVERY FOR THE CITY OF JOHANNESBURG
VIEW OUR DEBT COLLECTION BROCHURE HERE
SMART
INNOVATIVE
DEBT
COLLECTION
SOLUTIONS
Having handled debt worth more than R6 Billion on behalf of Municipalities, Metros, State owned entities and private sector clients, Boffin & Fundi has built a reputation for future-focused solutions and real results.
View our Debt Collection Brochure for more details.